We want to make returning an ELEMIS.COM order as simple as possible, so we're happy to offer a refund within 30 days of your purchase date.

Please give us a call to start the returns process at 1.855.2.ELEMIS
Alternatively, you can email your request to [email protected] or contact us on live chat.

Please include your order number, item/items you would like to return and the reason for the return. Following your return being made, we require tracking details to be provided in order to proceed.

Please note that if you do experience any issues with your order, you must get in touch with our Customer Care Team within 14 days of delivery and include images of your order. If you have non delivery of your order and a replacement is sent, please note this will not be able to be returned.

In the case that you may have had reaction to an ELEMIS.COM product, you will be required to complete a reaction form and provide images of the reaction, prior to a return being actioned. If you have purchased the item/s at a 3rd party stockist, please reach out to the stockist for a resolution.

Once we have received your parcel and allowing for the extra measures for the health and safety of our warehouse team we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly. Please allow 10-14 working days for your return to be processed and for our customer care team to contact you.

All refunds will be processed back on to the card originally used for purchase.

We cannot refund any postal charges you incur to both deliver the item to you or to return the item to us, unless we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival.

We cannot refund any Tax, Customs or Duties charges that you may have incurred at the time of delivery.

This website transacts exclusively in US Dollars ($) so all refunds will be made in US Dollars. If the payment method used to place the original order is in a different Currency to US Dollars the refund will use a variable exchange rate set at the point of refund.

If you are not the person who placed the order and you wish to arrange a return or if there is an issue with the order, we are only able to discuss the order with the person who paid for the order and the name that the order was placed in, this is due to data protection and GDPR ruling.

Orders paid with a Gift Card or eGift Card will receive a store credit.

Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid. If your order contained a free promotional gift, the gift must be included with the return of any related items. If you choose to keep the free gift, the value of the gift will be deducted from your refund.

Unfortunately, products bought online must be returned back to elemis.com and cannot be returned to any other retail outlet or store.

We can only accept returns for items purchased from ELEMIS.com. Products purchased from other retailers or etailers can only be returned to the original place of purchase. Our retail partners operate as a separate business entity and we are therefore unable to process any refund/exchange requests on their behalf. Please reach out directly to the retailer that you purchased through and they will be happy to assist you.

When you choose to buy through these outlets you are committing to their individual terms and conditions regarding refunds and returns.

Regrettably, we are unable assist with issues from unauthorised stockists.