We're working hard to get your ELEMIS products safely to you, as quickly as possible.

Safety comes first and your health and wellness is our priority. We are working closely with our distribution partners to ship all orders with the highest standards of cleanliness and hygiene consistent with government recommendations. Please note, some order delays may be expected during this time. For assistance online please click the ‘help’ button that features on the right-hand side of every page or call our customer service team on 1-855-2-ELEMIS

We apologize for this inconvenience and are working hard to ship out your order in a timely manner while maintaining the highest health, safety and cleanliness standards.

We want to make returning an ELEMIS.COM order as simple as possible, so we're happy to offer a refund within 30 days of delivery - provided the items are unused and in the original packaging. For our online returns policy, click here.

Ground Shipping: FREE

2-Day Delivery: $15
To ensure 2-Day delivery, order must be placed by 12pm EST. (Please note 2-Day shipping means 2 days from when the order is shipped out.)

Next Day* Delivery: $25
To ensure Next Day delivery, order must be placed by 12pm EST

Canada Deliveries: 2-Day Delivery applies to transit time only and does not include customs clearance. Orders shipped to Canada may experience delays at the border, which are outside our control and may extend delivery beyond the estimated timeframe

Once you’ve placed an order, we’ll send you an Order Confirmation email. Once your order has shipped, we'll send you a Shipment Confirmation email to let you know when we’ve dispatched your order and how to track it.

We deliver to Canada, the Caribbean & South America.

Please note, if you order outside of the US you will have to pay any import charges and taxes that are applied by your local authority. Please check these requirements with the relevant authority before placing an order.

Redelivery of returned orders will incur an additional delivery payment.

Delivery timeframes for international orders may vary and can be extended due to customs clearance processes and other factors outside of our control.

All delivery charges are subject to change.

Signatures may be required upon delivery, so please ensure your delivery address is ready to accept deliveries. If you are not able to sign for the delivery yourself, please ensure you know the person who is signing on your behalf.

All orders are accepted subject to availability of products.

Prices will be those ruling at the order date.

We accept returns and exchanges that fall within the first 30 days of purchase. Learn more about our returns policy here or by calling 1.855.2.ELEMIS.

United States

Canada - Please note that we will not be offering expedited and/or express shipping to Canada while Canada Post is on strike. We will be offering ground shipping option only via FedEx.

Puerto Rico