At ELEMIS, our mission is to deliver skin wellness and self-care for every body, every day. That commitment extends beyond our products—it shapes how we design and deliver our digital experiences. We’re committed to ensuring our website and online services are accessible, inclusive, and usable for all users.

This Accessibility Statement applies to the ELEMIS website, including its e-commerce features and digital content, available at ELEMIS | No1 British Anti-Ageing Skincare and the associated European country-specific websites for France, Germany, Italy, Spain and Republic of Ireland.

We are committed to improving the accessibility and usability of our digital platforms in line with recognised accessibility standards. In particular, we are working towards conformance with:

Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and

EN 301 549, as required under the European Accessibility Act (Directive (EU) 2019/882).

Accessibility is an ongoing process. While we may not yet be fully compliant in all areas, we are actively working to identify, prioritise and address accessibility barriers across our digital services.

To support accessibility across our digital platforms, we are taking the following measures:

- Partnering with accessibility specialists to audit our website and identify areas for improvement

- Embedding accessible design principles into our UX and development processes

- Providing training to internal teams on inclusive digital content and accessibility best practices

- Using third-party tools and assistive technologies to support testing and usability

- Regularly reviewing and updating our platforms as standards, technologies and user needs evolve

We recognise that accessibility requirements and technologies continue to develop. We are committed to ongoing monitoring, testing and improvement of our digital services. Feedback from users plays an important role in helping us identify issues and prioritise enhancements.

If you experience any difficulty accessing content on our website or have suggestions for improving accessibility, we encourage you to contact us. Please get in touch with our Customer Care team at:

📧 Email: [email protected] 

📞 Telephone: +44 (0)117 316 1888

We aim to respond to accessibility-related enquiries as promptly as possible.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant EU national enforcement authority in your country of residence. Contact information is available at: https://ec.europa.eu/social/accessibility-complaints 

This statement was prepared on: 03.02.2026