Effective Date: 17th February 2026

These Terms explain how the Site works, how orders are placed and delivered, what rights you have as a consumer, and how promotions, reviews and customer support are handled. By using the Site or placing an order, you agree to these Terms.

This website is owned and operated by Elemis, Limited ("ELEMIS", "we", "us").

• Registered address: Unit D Poplar Way East, Cabot Park, Avonmouth, Bristol, BS11 0DD, United Kingdom
• Company registration number: 2279688
• VAT number: GB 581 6563 18

Please read through these terms and conditions (“Terms”) carefully before using this website (“the Site”), and also read our Privacy Policy regarding your personal information.

We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.

If you have any questions or comments about the ELEMIS website or want to ask us anything about our terms and conditions, please contact us.

You may use our Site for lawful purposes only. You must not misuse the Site by knowingly introducing viruses, trojans, worms, or other malicious material. We reserve the right to suspend or terminate your access if we believe you have breached these Terms.

You agree not to misuse the Site or interfere with their normal operation. We reserve the right to block access in cases of misuse, fraud, or violation of these Terms.

We do not guarantee that the Site, or any content on it, will always be available or uninterrupted. Access to the Site may be suspended, withdrawn or restricted from time to time for operational, maintenance or technical reasons. We may also update or change the content or functionality of the Site at any time.

When you create an account on the Site, you are responsible for ensuring that the information you provide is accurate, complete and kept up to date. You are responsible for maintaining the confidentiality of your account login details and for all activities carried out through your account.

You must notify us promptly if you believe that your account or login details have been compromised or used without authorisation. We reserve the right to suspend or terminate accounts where we reasonably believe there has been misuse, unauthorised access, fraud or a breach of these Terms.

You must be over 18 years of age to place orders on the Site. By purchasing from our Site, you confirm that you are legally capable of entering into binding contracts in your country of residence. All orders are subject to acceptance and product availability. A contract is formed when you receive an order confirmation email.

While we make every effort to ensure that prices, product descriptions and availability on the Site are accurate, errors may occasionally occur. If we discover an error relating to your order (including a pricing or availability error) before dispatch, we will contact you to inform you and may cancel the order. In such cases, any payment already made will be refunded in full.

We reserve the right to refuse or cancel orders before dispatch where we reasonably believe that an order is fraudulent, placed in breach of these Terms, or affected by a technical or pricing error.

These Terms apply to consumers residing in Europe, including the European Union, the European Economic Area (EEA), and other European countries where the Site is made available. These Terms apply in particular to consumers resident in the Republic of Ireland who access or use this website.

Nothing in these Terms affects your mandatory consumer rights under applicable European or national consumer protection laws, including rights relating to withdrawal, refunds and statutory guarantees. Where local mandatory rules provide greater protection, those rules prevail.

Prices are displayed in the local currency and include applicable VAT and mandatory taxes, unless stated otherwise. Any delivery charges are shown before checkout.

Payment must be made at the time of order confirmation using the payment methods made available on the Site. We use secure payment gateways to process transactions.

We deliver to the countries and destinations shown at checkout. Available delivery options, estimated delivery times and applicable charges are displayed before you complete your order.

We aim to deliver your order within the estimated timeframe shown at checkout. Delivery times may vary depending on your location, local conditions or factors outside our reasonable control. We are not responsible for delays caused by events such as force majeure, customs processes or incorrect delivery information provided by you.

The risk of loss or damage to the products passes to you when you (or a person nominated by you) physically receive the goods.

If your delivery address is outside the European Union, your order may be subject to import duties, taxes or customs charges imposed by the destination country. These charges are not included in the product price or delivery costs and are your responsibility. Customs authorities may also cause delays which are outside our control.

If we are unable to deliver your order due to circumstances beyond our control or inaccurate delivery details, we will contact you where possible to arrange a solution.

Ownership of the products passes to you once full payment has been received and the products have been delivered to you (or to a person nominated by you).

You have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason.

To exercise this right, you must notify us clearly (e.g. by email or return form).

Returned products must be unused, unopened, with all seals intact, and returned in their original, undamaged packaging. Returns that do not meet these standards will not be accepted.

Refunds will be issued within 14 days of receipt of returned goods, using the original payment method.

All returns are governed by the Elemis Returns Policy, which forms an integral part of these Terms. Please refer to our Returns Policy for full details.

This policy does not affect your statutory right of withdrawal or your legal warranty rights under applicable consumer law.

From time to time, ELEMIS may offer promotional discounts and incentives, including welcome offers for email or SMS sign-up and birthday offers. All promotions are subject to availability and may be withdrawn, modified or replaced at any time. Promotions are non-transferable, have no cash value and are subject to any additional conditions communicated at the time the offer is made.

a. Welcome Email and SMS Offer
When you sign up to receive ELEMIS marketing communications by email and/or SMS, you may be eligible to receive a one-time welcome offer. The welcome offer is valid on your first purchase only and applies to eligible products, subject to any exclusions communicated at the time of sign-up.

Only one promotional code may be used per order. Welcome offers cannot be combined with other promotions or discount codes, redeemed retrospectively, exchanged for cash or applied to gift cards, sale items or other excluded products.

b. Birthday Offer
Customers who have opted in to receive ELEMIS marketing communications and who have provided their date of birth may be eligible to receive a birthday offer. Birthday offers are issued once per calendar year, are valid for a limited period as communicated, and apply only to eligible products.

Birthday offers are personal, non-transferable, cannot be exchanged for cash and cannot be combined with other promotional offers unless expressly stated at the time the offer is issued.

c. Marketing Consent
Receipt of email and SMS marketing communications is subject to your consent. You may withdraw your consent at any time by using the unsubscribe link included in our emails, replying “STOP” to SMS messages, or by contacting Customer Care. Withdrawal of marketing consent does not affect any orders already placed or your contractual relationship with ELEMIS.

d. Privileged/Corporate Scheme

i. Overview
The Privileged/Corporate Scheme offers an exclusive discount on purchases made through here. This discount is automatically applied at checkout for verified users who are added to a dedicated customer group, based on a valid, approved corporate email address.

ii. Eligibility
To qualify for the discount:
• Customers must be current employees of a company deemed eligible by Elemis.
• They must register for an account on the Irish website using their company-issued email address.
• Elemis will manually verify the email and, upon approval, assign the user to the discount-qualified customer group.
• Customers must be logged into their verified uk.elemis.com account in order to access and apply the discount.

Elemis reserves the right to verify employment status at any time and can revoke discount access if eligibility criteria are no longer met.

iii. Discount Terms
• The applicable discount is applied automatically at checkout, but only on elemis.com
• It applies to eligible full-price products and cannot be combined with other promo codes or offers unless specifically stated otherwise.
• Elemis reserves the right to exclude certain products or categories from the scheme, such as sale items, bundles, or limited editions.

iv. Usage Limits
• Monthly spending caps may be introduced to ensure fair use and to deter misuse.
• Customers will be informed of any spending limits or changes.
• Purchases must be for personal use only; bulk orders, third-party purchases, and resale are strictly prohibited.

v. Monitoring and Reporting
• Purchase activity on the Irish website is monitored to ensure compliance with scheme terms.
• Elemis may generate periodic spend reports and, where necessary and as permitted by our Privacy Policy, share them with participating employers or scheme administrators.

vi. Misuse and Termination
• Misuse of the scheme includes, but is not limited to, account sharing, creating multiple accounts, purchasing for resale, or providing false registration details.
• Any misuse may result in immediate removal from the scheme, cancellation of discounted orders, and/or permanent suspension from uk.elemis.com.
• Elemis reserves the right to modify, suspend, or terminate the scheme at any time, with or without prior notice.

If you have any questions, complaints or requests relating to the Site, your orders, our products or services, you may contact our Customer Care team by email at [email protected] or by telephone on 44 (0) 117 3161888, Customer Care is available Monday to Friday, 9am-6pm (GMT).

Further information about orders, delivery, returns, refunds and account management is available in the Elemis Help Centre at [INSERT LINK]

We aim to resolve complaints fairly and promptly. You can contact us using the details above.

If you are a resident of the European Union and we are unable to resolve your complaint, you may use the Online Dispute Resolution platform.

Use of the ORD platform is voluntary and does not affect your right to bring proceedings before the courts.

Product reviews displayed on the Site are provided by customers and are managed through our third-party review partner, Bazaarvoice.

Reviews are collected from customers who have purchased or used the relevant product, including verified purchasers where indicated. Bazaarvoice applies processes designed to ensure that reviews are authentic and submitted by real users. Reviews may be moderated to ensure compliance with applicable guidelines, including the removal of content that is unlawful, offensive, misleading or irrelevant.

We do not edit or alter the substance of customer reviews. Reviews reflect individual customer opinions and experiences and do not represent our views. Where incentives (such as prize draws or free samples) are offered in connection with the submission of reviews, this will be clearly disclosed.

Further information about how customer reviews are collected, verified and moderated is available via the review submission interface or through Bazaarvoices’ policies.

All content on the Site, including trademarks, logos, product images, designs, text, and software, is owned or licensed by Elemis Limited and is protected by international intellectual property laws.

You may not reproduce, copy, modify, or distribute any part of the Site without our prior written permission.

To the fullest extent permitted by law:

• We shall not be liable for any indirect, special, or consequential damages arising from the use of the Site or any products purchased through them.
• Our total liability for any claim related to the use of the Site or products shall not exceed the total amount paid by you for the relevant product.

Nothing in these Terms limits your statutory rights as a consumer under applicable national law or our liability for death or personal injury resulting from our negligence or fraud.

Your privacy is important to us. Personal data is processed in accordance with the EU General Data Protection Regulation (GDPR), applicable national data protection laws, and the Elemis Privacy Policy, which explains how personal data is collected, used and protected and sets out your rights.

The Site may contain links to third-party websites or services, including those operated by our partners or service providers. These links are provided for your convenience only. We do not control and are not responsible for the content, availability or practices of third-party websites, and your use of them is at your own risk.

While we make every effort to ensure accurate descriptions, packaging, and availability, minor variations may occur. Always read labels before use.

Products sold via the Sites comply with applicable EU cosmetic regulations. However, you are responsible for ensuring a product is suitable for your skin type and for reviewing ingredient lists before use. If you have specific medical conditions, consult a healthcare professional before using our products.

Individual results may vary. Products are not intended to diagnose, treat, or cure any medical condition. Discontinue use if irritation occurs.

Products purchased on the Sites are intended for personal use only and may not be resold without our prior written consent. We reserve the right to cancel orders that appear fraudulent or are intended for resale. You must not use the Sites for any commercial or resale purposes without prior written permission.

We are not liable for any failure or delay in performance caused by events outside our reasonable control, including, but not limited to, strikes, pandemics, natural disasters, or transportation disruptions.

From time to time, we may refer to product certifications, awards, rankings or market data (including “#1” claims) on the Site or in our marketing.

Where a claim is based on independent third-party verification or research (such as market data providers or certification bodies), it is accurate to the best of our knowledge at the time of publication; applies only to the specific product, category, territory and time period stated; and be read together with any qualifying wording or source reference provided.

Certifications, awards and rankings may be time-limited or subject to renewal. We reserve the right to amend or remove any claim where the underlying data changes, expires or is no longer valid.

Nothing in any certification, award or claim guarantees future performance or identical results for all users.

We do not accept responsibility for claims reproduced or modified outside our official channels.

Nothing in this section limits your statutory rights as a consumer.

The laws of Ireland govern these Terms. Any disputes arising in connection with these Terms will be subject to the non-exclusive jurisdiction of the courts of Ireland, without prejudice to your rights under applicable local law in the European Union.

This does not affect your right, as a consumer, to rely on mandatory protections under the law of your country of residence.

We reserve the right to amend these Terms at any time. Any changes will be effective when posted on the Site. You are responsible for reviewing the Terms regularly.